g6technology

Tier 2 Support Engineer

About Us: G6 Technologies, a prominent woman-owned small business, is at the forefront of delivering innovative IT solutions to government and commercial organizations. Our commitment to excellence, collaboration, and customer value sets us apart in the ever-evolving IT landscape.

Location: 44330 Mercure Circle, Suite 109, Sterling, VA 20166 +1 703.348.4466 | info@g6technologies.com

Position: Tier 2 Support Engineer

Responsibilities: As a Tier 2 Support Engineer at G6 Technologies, you will play a vital role in providing exceptional technical support to our clients. Your responsibilities will include:

  • Troubleshoot and resolve complex technical issues related to Azure AD, M365, Intune, and full-stack Microsoft Defender.
  • Collaborate with Tier 1 support and other teams to ensure timely and effective problem resolution.
  • Provide expert-level support to end-users, identifying root causes, and implementing long-term solutions.
  • Contribute to the development and maintenance of knowledge base articles and documentation.
  • Participate in on-call rotation for after-hours support as needed.

Qualifications:

  • Solid understanding and hands-on experience with Azure AD, M365, Intune, and full-stack Microsoft Defender.
  • Proven experience in a Tier 2 support role, demonstrating expertise in troubleshooting and issue resolution.
  • Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
  • Familiarity with ITIL best practices is a plus.
  • Ability to thrive in a fast-paced and dynamic environment.

How to Apply: If you possess the technical expertise and commitment to providing top-notch support in a dynamic environment, we encourage you to apply. Please submit your resume and a cover letter to

G6 Technologies is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.

Job Category: Tier 2 Support Engineer
Job Type: Full Time
Job Location: Virginia

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